Privacy policy

Who we are

Durham Ear Wax Removal provides private ear wax removal. If you have any questions about this policy or your information, email info@durhamearwax.co.uk.

This website

This website does not use cookies and does not collect personal information. We use privacy-friendly analytics that count visits without identifying you or tracking you across other websites.

Booking an appointment

Online bookings are handled by our booking partner, Fresha. When you book, the details you provide (such as your name and contact details) are processed by Freshaon our behalf so we can manage your appointment and send confirmations. Please seeFresha's own privacy policy for how they handle your data.

Your appointment

During your appointment we record information about your ear health, including images of your ears, so we can provide safe and appropriate care. This information is kept confidentially and only used for your care.

Emailing us

If you email us, we will use your email address and the information you send only to reply to you.

Your rights

You have the right to ask for a copy of the information we hold about you, and to ask us to correct or delete it. To make a request, email us. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) atico.org.uk.